They finally said I could go downstairs to the garage and wait there and my paperwork would follow, that the guy who was "helping" me would bring it. Give it to the customer, they can take it to the car and drive off. He finally went inside the office and a woman came out and communicated to me what was happening: a car was in fact being prepared, and once the car was ready, I'd be escorted downstairs with my paperwork, which seems totally unnecessary. The other person at the counter had left, so he was by himself. After 15 minutes of paperwork (!), the man at the counter finally tried to call downstairs to determine which car was ready for me to use. I strongly urge Budget to look into this franchise. Fortunately the man downstairs in the garage, Frank, was very helpful, and although overall I had to wait an hour for my car, which I had reserved for earlier than I arrived at the counter, he got me into the car relatively quickly once I went downstairs. I have dealt with him twice in 3 months, same situation both times. Is this how your employees are trained? Do you think most people are just going to shrug it off because they are at an airport and really have no other choice? Never again with Enterprise.ĭec 2023 The man who helped me at the counter in SLC who I believe is named Joshua Da Jemente, is very slow and incommunicative which makes for a very frustrating customer service experience. So what is the deal Enterprise? You tried to screw me coming and going. I asked for a manager and she finally took this phantom charge off my bill. 3 days of taxes at $48 is $16/day, and she could not tell my why the taxes would be $140 for 1 extra day. I showed her my original reservation which showed $86/day and a total of $48 for 3 days of taxes. This time, the agent was trying to tell me that taxes for 1 extra day was over $100. When I dropped the car off, it was over a $200 difference again. I called Enterprise and it was confirmed that there was nothing in my reservation that had ever indicated drop off at a different location, and I was advised to call on a Monday to get it resolved. The agent could not figure out why, and then suggested that it was because my drop off location was different, which it was not, Pick up and drop off were at SLC airport. At pickup, I was charged $206 more than what my reservation was for. I will never use Enterprise again and am already advising my friends and family of the terrible experience I had. Cons: Staff was awful, both at pick up and drop off.
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